Terms of service
The terms covering this website, and how they relate to the therapy agreement.
About these terms
These terms cover your use of this website and the process of making an enquiry. They are not the therapy agreement. Before ongoing sessions begin, you and your practitioner agree a separate written agreement covering confidentiality and its limits, cancellations, and how the work is conducted. That agreement governs the therapy itself.
What this website is
This site provides information about The Pickle Jar Therapy Practice and a way to make an enquiry. The information here is general and is not clinical advice. Nothing on this site creates a therapeutic relationship, and reading it is not a substitute for speaking to a qualified practitioner or to your GP.
This is not an emergency service
We are not able to respond to enquiries immediately and do not monitor them outside working hours. If you need urgent support, please see our urgent help page, contact your GP, call 111, or call 999 in an emergency.
Enquiries and appointments
Making an enquiry does not create a booking. We will reply within 2 business days and arrange an initial assessment if we have suitable availability. We may decline to offer sessions where we do not believe we are the right service for what you need, and where that happens we will try to suggest where else to look.
Fees and payment
The initial assessment is £35 for 45 minutes. Ongoing sessions are £60 to £80 for 50 minutes, depending on the practitioner and format. Sessions are paid for in advance. We invoice you, and payment can be made by bank transfer (BACS) or card. Card payments are processed by Stripe.
Cancellations
We ask for at least 48 hours' notice to cancel or rearrange a session. Your appointment time is reserved for you rather than offered to someone else, so a session cancelled with less than 48 hours' notice is charged at the full session rate. There is no minimum number of sessions and no tie-in.
Young people
We work with young people from 13. Enquiries concerning a young person are normally made by a parent or carer, who is involved in arranging sessions. Confidentiality and its limits are explained to both the young person and the parent or carer before the work begins.
Professional standards
Our practitioners are registered members of the British Association for Counselling and Psychotherapy and work within the BACP Ethical Framework. If you are unhappy with any aspect of your therapy, please raise it with your practitioner first. You may also raise a concern with the BACP.
Using this website
You are welcome to read this site and to link to it. Please do not attempt to disrupt it, gain access to any part of it that is not public, submit anything false or abusive through the enquiry form, or use the contact details here to send marketing. The enquiry form is for people seeking counselling, or someone helping them find it.
Our content
The words, photographs and artwork on this site belong to us or are used with permission. You may share and quote from them with credit and a link. Please ask before reproducing anything in full.
Your information and cookies
How we handle your personal information is set out in our privacy policy. This site sets a cookie remembering whether you agreed to analytics, and sets analytics cookies only if you did. You can change that choice at any time through cookie settings.
If something goes wrong
We take care to keep this site accurate and available, but we cannot promise it will always be uninterrupted or error-free, and the general information here will not fit every situation. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your legal rights as a consumer are unaffected by anything on this page.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Changes to these terms
We review these terms periodically. The date at the top of this page shows when they were last reviewed.